Printer Vendor Information

Modified on Wed, Oct 18, 2023 at 5:00 PM

At FMHC and FFL, the service and supply vendor for all Ricoh printers is DEX Imaging (formerly known as Meritech, formerly known as ACE).

Beginning November 1, 2023, DEX Imaging also maintains the HP MICR printers (for official checks and money orders) at all FMHC departments and affiliate bank branches/departments.

The email that customers can use for service and supplies request: or you can call the normal phone number.

The best way to place a service call or order supplies is through the portal:


Or you can call:

Service orders by phone 1-800-886-2329 and Select Option 1

Supply orders by phone 1-800-886-2329 and Select Option 2


For Supply/Service Order Escalations


The customers can also use their same Meritech E-Info login credentials to order supplies and make service calls in the DEX portal. DEX Portal Link -


DEX Portal instructions from the homepage: 

  • DEX Homepage 
  • Service Tab at the top of the page 
  • Select Portal in Quick Resources 
  • Then Proceed to the Portal login 


At the FFL Dublin branch, the Sharp printers are maintained by Donnellon McCarthy.  Call (513) 769 - 7800 for service and supplies.

Other affiliate printer vendors:

  • FMB: CWS
  • Blue Grass: Duplicator
  • Warsaw: Donnellon McCarthy
  • Martinsville: Ricoh

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article