Suspicious Email Button Missing

Modified on Tue, 26 Nov 2019 at 09:48 AM

An employee can have the Suspicious Email (Phish Alert) button missing from Outlook because the add in has been disabled or it was never installed. This article will explain how to resolve both of those issues.

1. Determine if the Phish Alert Add In is Installed
Open Outlook and go to File - Options - Add-ins. Look for "Phish Alert" under Inactive Application Add-ins and Disabled Application Add-ins. If it is under Inactive, go to step #4. If it is under Disabled go to step #3. If it Phish Alert is not listed in any of the Add-In sections it will need to be installed, go to step #2.
2. Install Missing Phish Alert Add In
Open the Intranet and go to IT - Self Service and run Suspicious Email Button Install. Follow the prompts. This should completely install the add in so that the button is available in Outlook. If it does not, go back to step #1 and then continue to steps #3 & #4 as necessary.
3. Enabling a Disabled Add In
Using the Manage drop down below the Add-ins list select Disabled Items and click on Go. From the next screen select the Addin that has Phish in its name and then click Enable and Close. Close and re-open Outlook to see if that restored the Suspicious Email button. If it did not, continue to step #4.
4. Enabling an Inactive Add In
Using the Manage drop down below the Add-ins list select COM Add-ins and click on Go. Find Phish Alert in the list of available Add-ins and check the box the the left of it and then click on OK. The Suspicious Email button should now appear on the ribbon bar in Outlook.

Suspicious Email Button Missing

1. Determine if the Phish Alert Add In is Installed

2. Install Missing Phish Alert Add In

3. Enabling a Disabled Add In

4. Enabling an Inactive Add In