The IT Service Desk and Core Banking teams are set up as administrators in Cleartouch. The lists below delineate the primary roles and responsibilities of each team for each facet of Cleartouch administration and server maintenance/support.
IT Service Desk Responsibilities:
- New user setups and user changes (teller numbers, Passport, etc.)
- User password resets
- Assist Core Banking team with any mass server updates as needed
Core Banking Team Responsibilities:
- Store & Forward (SCO) Server Updates:
- Apache Tomcat (whenever Fiserv says they have a newer version supported)
- IBM DB2 (whenever auditors inform us it is a finding and needs to be updated)
- SAF application updates from Fiserv
- Amazon Corretto updates (need IT to push from Ninite)
- Testing post-Windows updates/patching each month
- Cleartouch Server Updates
- Connect2 Database updates (consult IT for a user's current IP address when needed)
- Commercial user setups & resets
- Cleartouch user remediation (revoking of permissions per manager)
- Advanced user rights troubleshooting (Passport permissions, etc.)
- Updates to CT Home Page and Standalone Docs
- Opening Client360 cases with Fiserv to escalate issues that need advanced troubleshooting or to ask about update instructions / system requirements as needed
- Creating new users in Client360
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