Effective March 2020 (coronavirus pandemic), we are now able to set up employees with remote access to Cleartouch from their laptop when working on the VPN.
Basically, we can take a user's existing Cleartouch license and make a copy of that CT instance on the terminal server (remote.ffl.net / WCLETS01 & WCLETS02). This will work because a user should only be accessing CT one of two ways: locally on their computer when in the office, and via the TS when working on the VPN.
Follow the steps below to set up remote CT access for a user.
As of December 2023, all employees (Domain Users) have access to the new terminal server farm.
- Find the user's existing station ID number in the appropriate affiliate's CT license list (located in Teams: Fiserv Support team --> General channel --> Files tab --> Master Network Lists folder)
- Open the Master Network list 110D IP List.xlsx (or other affiliate's CT license list)
- Make a copy of one of the existing ST folders in C:\Cleartouch3 on the terminal server and rename the folder to the station ID from #2
- Delete the ctinstanceRegistration.config file from the newly created folder
- Launch Fiserv.Cleartouch.Desktop.Startup.Bootstrap from the folder and register the workstation
- Ensure the employee has a shortcut to remote.ffl.net on their desktop. Have the employee remote into remote.ffl.net to create a profile if they don’t already have one
- Create a shortcut to the Cleartouch application in their station ID file on the desktop
- Make sure they can launch CT and log in
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