Prologue Error - Requires application to be closed

Modified on Tue, Feb 20, 2024 at 4:28 PM

When a new user is setup in Prologue, there is a known issue where the auto login script will not affect the user.

When they go to login, they will be met with the following message below but could be a different number. 

This can happen when a new user has been setup that has been copied from an existing user. 


To resolve, here are the steps:


-RDP into the Prologue server (Prologue)

-Open Microsoft SQL Server Management Studio

-Expand Prologue

-Expand Databases

-Right Click Prologue 

-New Query

-Paste script with 'user ID' This user ID will be different according to the ID they are given when set up in Prologue:


INSERT INTO am_user_option

     (user_id, option_id, option_value)

     SELECT '181', option_id, default_value

            from am_component_user_option


-Execute (has a small green play button towards top left)

##Should say "(21 rows affected)

-Have user test that they can login

-Once user logs in, delete the script sqlquery and click "No" when asked to save.

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