Occasionally, DEX Imaging may have to wipe or replace the hard drive of a branch's scanner for troubleshooting / resolving an issue. If the address book was not previously backed up, then the folder entries will need to be manually re-created. Really does not take long, so quit your whining, lest Nick take out and start playing his tiny violin.
For FFL branch scanners, there are several "standard" folder paths to be included. See example list below. For other banks' scanners, consult another scanner at that bank to mirror the address book for that institution.
[Branch] Scans: \\earth.ffl.net\Groups\Branches\[branch name]\Scanned Documents
[Branch] AP Scans: \\earth.ffl.net\groups\accounting\dept ap-scans\[branch ##]-[branch name]
QC New Accounts: \\earth.ffl.net\groups\SAVINGSSERVICE\QCNA
QC New Accounts Corr: \\earth.ffl.net\groups\SAVINGSSERVICE\QCNA-Corrections
QC Renewals: \\earth.ffl.net\groups\SAVINGSSERVICE\QCRenewals
QC Renewals Corr: \\earth.ffl.net\groups\SAVINGSSERVICE\QCRenewals-Corrections
DebitCardMaint-Apps: \\earth.ffl.net\groups\Savingsservice\DebitCardMaint-Apps
DebCardCorrections: \\earth.ffl.net\groups\Savingsservice\DebitCardMaint-Apps-Corrections
Retirement Acct: \\earth.ffl.net\groups\SAVINGSSERVICE\Retirement Account Work
QC Maintenance: \\earth.ffl.net\groups\SAVINGSSERVICE\QCMaintenance
Checking Acct Docs: \\earth.ffl.net\groups\Savingsservice\Checking Acct Docs
Wire Transfers: \\earth.ffl.net\groups\Accounting\Branch Wire Transfers
QC Bonds: \\earth.ffl.net\groups\SAVINGSSERVICE\QC Bonds
OnBase Sweeps: \\wclenaup01.ffl.net\shared\OnBaseSweeps\110D\Branches\OnBase
TLR Tickets/Docs: \\wclenaup01.ffl.net\shared\OnBaseSweeps\110D\Branches\TLR_Tickets_Docs
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