This knowledge base article is intended to assist in resolving instances where CT Teller crashes or unexpectedly closes during startup. It is crucial to verify the Amazon Corretto version installed on the user's system, as our environment is optimized for version 8.0. If any other versions of Amazon Corretto are found, please follow the steps provided below to ensure the correct version is in use.
Step 1: Verify Amazon Corretto Version
1. To check the Amazon Corretto version, you can open the Control Panel on the user's PC or use the Lansweeper tool.
2. Confirm if any other versions of Amazon Corretto are installed. If the displayed version is not 8.0, proceed to the next step to install version 8.0 from Ninite.
Step 2: Install Amazon Corretto 8.0 from Ninite
Ninite is a user-friendly tool for software installation and updates. Here's how to install Amazon Corretto 8.0 using Ninite:
1. Visit the Ninite website by going to https://ninite.com/
2. In the upper left-hand corner, use the search bar next to "tags" to find your PC, and then select the "apps" button.
3. On the Ninite website, locate "Amazon Corretto 8.0" from the list of available software.
4. Click the lightning bolt symbol for silent installation.
5. Double-click the Ninite installer to initiate the installation process.
6. Ninite will automatically download and install Amazon Corretto 8.0 on your system.
Ensure that the output now displays Amazon Corretto 8.0.
Step 3: Restart CT Teller
After confirming that Amazon Corretto 8.0 is successfully installed, restart CT Teller and check whether the issue is resolved. If the problem persists, please contact Fiserv for further assistance.
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