To confirm an IP is NAT’d to Fiserv, you can use this link (open in a web browser on the computer in question). If you get the “Welcome to Cleartouch” page, you are NAT’d properly.
https://10.46.240.107/cleartouch/login/login.aspx
Do not try to test login credentials as they will not work. This link is simply to test connectivity to Fiserv. If the user/computer is NOT NAT'd properly, then the page will simply time out.
Even if the page presents a "Welcome to Cleartouch" login page, a user still may not be able to log into Cleartouch. Assuming the issue is not isolated to a particular user being locked out / needing a password reset, if the issue is affecting an entire branch, you can also attempt to do a traceroute to Fiserv as shown below. If successful, it should complete like this:
If the traceroute fails, then there may be an issue with the NAT, or a network routing problem in whichever hop the traceroute dies.
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