Service Desk Apps & Links

Below are some useful links and apps for the IT Service Desk.

A list of apps that are used across the company may be found here.

AT&T Office@Hand (phone system admin portal): https://service-officeathand.att.com/

BAE/Silversky (email quarantine): https://cloud.postoffice.net/user/quarantine

    Emails are auto-deleted from the portal after 30 days.

Cleartouch (web version to test Fiserv connectivity): http://10.46.240.107/cleartouch/login/login.aspx

Duo (VPN 2FA): https://admin-95654f82.duosecurity.com/login

Ellie Mae Status Center: https://emstatuscenter.elliemae.com/

Fiserv Client360: https://client360.fiservapps.com/Client360/login?ReturnUrl=%2FClient360

Freshdesk (Service Desk ticketing system): https://fmhc.freshdesk.com/ 

GFI Mail Archiver: http://wlkwgfi01/Archiver

Lansweeper (asset management / IT inventory tracking): http://lansweeper:81/ 

Microsoft Endpoint Manager (cell phone/mobile device management): https://endpoint.microsoft.com/

MOVEit (secure file transfer): https://firstfederallakewood.moveitcloud.com/human.aspx?r=535271164

Ninite Pro (application installer): https://ninite.com/pro-interface/#overview

    User Admins: Jerry Turner, Brian Straka, Matt Feightner, Nick Bodle

Office 365 Admin Center: https://portal.office.com/adminportal/home#/homepage

PaperCut (MFP monitoring & reporting): PaperCut Login for First Mutual Holding Co

PRTG [Paessler Router Traffic Grapher] Network Monitor: https://wcleprtg02/index.htm 

Sophos (antivirus & firewall management, BitLocker keys): https://cloud.sophos.com/manage

Streamline NX (MFP monitoring & management): http://wlkwslnx01:8080/index.html

vCenter/vSphere (server management): vSphere Client

Web Capture - FFL (check batch review): https://ipabcprod.fiservsco.com/WebCaptureWeb/ 

WireXChange (wire transfers): https://wirexchange.goxroads.com/WXOnline/login?envir=241071212

Other Service Desk apps/tools that may be installed locally:

Active Directory Users and Computers

AD Photo Edit (upload employee pictures to Active Directory for the intranet employee directory)

AutoIt (creates custom scripts, like the MapDrivesVPN app)

Configuration Manager Remote Control Viewer (SCCM alternate to Windows Remote Assistance)

FileZilla (FTP solution to transfer files to third parties)

ForeScout CounterACT (network access control)

Greenshot (screenshot tool)

KeePass (password storage)

Microsoft Expression Web 4 (HTML editor used to update the intranet home page)

Notepad++

PuTTY (terminal client to remote into network switches)

Remote Desktop Connection Manager (client to manage multiple remote desktop connections)

Sophos Connect (VPN client)

TreeSize Free (disk space tool that shows specifically what's taking up space in storage)  G:\IT\Apps\Utilities\TreeSizeFree

OLD:

AirWatch (cell phone apps): https://cn274.awmdm.com/AirWatch/Login - replaced by Microsoft Intune

AltiReport (CDR [call detail records] reporting): http://172.16.200.46:8080/altireport/login.jsp

Basecamp (project management): https://launchpad.37signals.com/signin

BitLocker keys lookup: https://wlkwmbam.ffl.net/helpdesk/KeyRecoveryPage.aspx - now maintained in Sophos Central

Express Banker (FFL Production site): https://ffl.express.cocci.com/login/ - retired by FFL, product no longer offered

Express Banker (FFL UAT site): https://ffl-uat.express.cocci.com/

Fiserv ServicePoint: https://servicepoint.fiservapps.com - replaced by Client360

GlobalMeet (audio conferencing): https://ffl.hub.globalmeet.com/ - retired (users now have Teams and AT&T Office@Hand)

MaxCommunicator (softphone access) - replaced by Office@Hand Phone app

Nagios XI (application & hardware monitoring) - replaced by PRTG Network Monitor

Panorama (PaloAlto firewall management): https://llkwpan1.ffl.net/ - replaced by Sophos Central

ReceiptWare (TPG receipt printer software to update company logo) - new Digital Check receipt printers' logos get configured in Printer Properties

Retarus (e-fax provider): https://eas.retarus.com/PicoPortal/ - replaced by AT&T Office@Hand e-faxing

Tick (time tracking): https://first-federal-lakewood.tickspot.com/