401 - Unauthorized Error when accessing the intranet

Modified on Tue, Dec 10, 2019 at 10:59 AM

Users may receive the following error message when attempting to access the intranet:



Restarting the app pools on the intranet server may resolve the issue:

1. RDP to WLKWIntranet

2. Open the Internet Information Services (IIS) Manager

3. Expand WLKWINTRANET --> Application Pools

4. Select each Application Pool and click Recycle... for each pool.


The recycling should be immediate.  Check the intranet again now.


Also, ensure that the Everyone group has access to \\wlkwintranet\wwwroot.  If it does not, this issue will occur.

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