User Locked Out of Cleartouch

Modified on Wed, Nov 27, 2019 at 3:01 PM

The user has input the wrong credentials too many times and their Cleartouch account has been locked. (User self-reset is unavailable.)

1. Reset the User's Password in Cleartouch
Log in to Cleartouch. Click on the Tasks tab, then expand the Cleartouch Administration tab.
Find “Reset Passwords”
The user's name should be displayed in the right panel - click on it
Reset the user’s password and hit Apply.
Have the user use “default” as their password. When they login, they will be prompted to change the password.
When done resetting the user’s password, go to File – Exit Cleartouch.

If a user is not locked, but they can’t remember their password and/or reset information, go to the Define Users tab in the Cleartouch administration group. Enter their last name in the criteria field and search. Click on their name. Their info will be displayed and you will also be able to reset their password there.

User Locked Out of Cleartouch

1. Reset the User's Password in Cleartouch