Blue Grass Federal Notes

List of apps used and their FFL equivalents for reference:

- Finastra Intrieve Advantage (core program, like Fiserv Cleartouch)

- EIP (Exception Item Processing, part of Intrieve used for returns)

- LaserPro* (lending app supported by Finastra)

- OpenPath (flood determinations & pulling credit reports) - installed on LaserPro server (WPARLP01)

- Enterprise Access Reporting (document lookup by Hyland)

For urgent/critical Finastra issues, call them at (800) 436-9500, option 1 for Core, or 6 for network/PC support.

Blue Grass institution ID # is 267

Authorized contacts can submit a case at customercenter.dh.com

- FMS (GL software, like Prologue)

Support: (662) 245-1007 or (888) 293-7198, option 5

- ImageCentre (document retention, like OnBase, a product of FIS)

FIS ImageCentre Support: (888) 418-6824, option 1, 4, 1

- BBKY (Bankers' Bank of Kentucky, used for wires, ACH, etc., like WireXChange)

BBKY Support: (800) 248-3229

- Daktronics supports the electronic sign outside the building in Paris

Service tech Scott Miller: (859) 707-0000

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*LaserPro uses an app called OpenPath on the server that connects to the vendor to check credit (like the big ones: Equifax, TransUnion, Experian, etc.).  Blue Grass uses Kroll to do credit checks.  Kroll requires a username and password to authenticate, and the Kroll password changes every 90 days.  When it changes, it needs to be entered manually in OpenPath.  Other vendors require security certificate instead of credentials.