Transaction Status Update Procedures

Modified on Thu, Jun 6 at 3:36 PM

This document will cover how to change a transactions status in Q2
Reasons we may change a transaction status
1. Q2 has sent us a case that a transfer or recurring transfer is in a broken status because of a closed account
2. Suspend a transaction that we are reserarching for potential fraud
3. Unsuspend a cleared transction
A status can only be changed if the transfer has not yet processed

Attachments (1)

FMHC-Q2 Tran....pdf
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