Q2 Console Administration

Q2 Console Administration allows CSR administrators to manage CSRs within Q2 Console. Only CSRs with admin rights can access the Administration tile to manage other Console CSRs. CSRs with the Can Manage CSR right enabled in Q2central are granted admin rights once they've enrolled in Q2 Console. You can also give admin rights to Console CSRs within Administration.

Only the AlloBaaS team has administration rights to Console, any employee (CSR) changes needed should be sent to that team.

Getting Started

• Q2 Console Administration overview

• Adding new CSRs to Q2 Console

• Restricting editing in User management

CSR Users

• About the CSR Users page

• Sending password resets to Console CSRs

• Resetting multi-factor authentication for Console CSRs

• Resending login activation emails to Console CSRs

• Enabling and disabling Console CSRs

• Deleting Console CSRs

• Enabling administrator rights for Console CSRs

• Granting access to permanent test environment

CSR Roles

• About CSR roles

• Editing CSR roles

Console Tile Sets

• About tile sets

• Adding new tile sets

• Assigning CSRs to tile sets

• Editing tile sets

Bank Holidays

• About bank holidays

• Managing bank holidays

Message Groups

• About message groups

• Editing message groups

Still have questions? Contact [email protected]